Returns & refunds

If something isn't right, you have 30 days from the day you receive your order to return it.

What can be returned

To be accepted for return, items must be:

unused and in the same condition you received them
in the original packaging
sent with proof of purchase (your order number or order confirmation)

Hoses that have been cut, fitted or used can't be returned unless they're faulty.

How to return an item

Contact us with your order number, the item or items you'd like to return, and the reason.
We'll confirm your return and send you instructions.
Pack the item securely and send it back to us.

Please don't send anything back before we've approved the return, because we can't accept parcels that arrive without approval.

Faulty, damaged or wrong items

Please check your order when it arrives. If anything is faulty, damaged in transit or not what you ordered, contact us as soon as you can, ideally with a photo, and we'll put it right.

Refunds

When your return arrives, we'll inspect it and let you know whether the refund has been approved. Approved refunds go back to your original payment method. Your bank or card provider may take a few extra days to show the refund in your account.