FAQs

Choosing parts

What size hose do I need?

Measure the outside diameter of the pipe or spigot the hose will push onto. That measurement is the internal diameter (ID) you need. Our hose size guide explains this step by step.

Can I cut the hose to length?

Yes. Straight hoses and couplers can be cut to the length you need. Use a sharp blade and cut square so the clip seals evenly.

What hose clips should I use?

Choose a clip whose range covers the hose's outside diameter (OD). The OD is shown in the spec table on each product page. Some listings come with clips included. Check the title and "About this item".

What temperatures can the hoses take?

The temperature rating is in the spec table on each product page. For example, our reinforced straight couplers are rated from −60°C to +180°C.

Orders and delivery

How much is delivery and how long does it take?

Standard UK delivery is free on every order and takes 2–3 working days. Order before 3pm on a working day and we'll dispatch it the same day. See delivery information for full details.

Do you deliver outside the UK?

Not at the moment. We deliver to UK addresses only.

How do I track my order?

We'll email you when your order ships, with a tracking link if the service includes one. You can also see your orders in your account.

Do your prices include VAT?

Yes. All prices include VAT. If you need a VAT invoice, contact us with your order number.

Can I order in bulk or for my business?

Yes. Get in touch and tell us which parts and how many you need.

Returns

Can I return something?

Yes. You have 30 days from receiving your order to return unused items in their original packaging. See returns & refunds for how to start a return.

My item is faulty or damaged. What do I do?

Contact us with your order number, plus a photo if you can, and we'll put it right.

Didn't find your answer? Contact us or call 01924 496111.